Customer Service

About the company

About Support

 

FAQ’s

Placing Orders

How secure is my credit card information?
Ribbon Wear Company aims to provide you with a safe and convenient online shopping experience. We understand your concerns with using your credit card to make purchases. We employ industry standard SSL encryption technology through PayPal that insures your credit card information is protected during a transaction.

What credit cards do you accept?
Ribbon Wear Company accepts PayPal, Visa, Master Card, American Express, Discover

How long will it take to get my order?
Products are made to order and usually ship 15 business days after the order is placed. Shipping delivery will be between 7-10 business days for the Standard shipping option, or 2-3 business days for the Express shipping option. You will receive an email confirmation when your order has shipped.

Do you charge a sales tax?
If you were charged tax on your order, it means that we have a store or business presence in your state. By law, we are required to charge tax for any orders shipped to that state. Ribbon Wear Company currently has a collections and filing requirement in the state of Maryland.

Can I place my order on the phone?
We would be happy to process your order via telephone. Please call 1-877-860-LOVE (860-5683) and a customer service representative will process your order. We are available from 8:30 AM to 5:00 PM Eastern Time, seven days a week.

What is the difference between a shipping and a billing address?
Your shipping address is where you would like us to deliver your order. Your billing address is the same address as that of the credit card you used to place your order.

If I send a gift, will the recipient see the invoice?
No, whenever you select the gift box option and the shipping address is different from the billing address, your gift recipient will receive an invoice that lists the items, but not their prices, and which can be used to return or exchange merchandise.

How do I track my order?
Click on My Account and sign in to check the status of your most recent order and your order history. Go to the Order History section and click the order number for the shipment that you would like to track and a detailed order information page will be displayed. Click on the tracking number to view detailed tracking information on the USPS, UPS, or FedEx shipping sites. Does Ribbon Wear

Company produce a catalog?
At this time, we do not produce a printed catalog

Returns

Can I return something I purchased on your site?
We will accept refunds or exchanges for defective items only. Refunds will be less the cost for shipping and handling and the amount contributed to the organization you chose. We cannot provide a full refund for custom made items. We cannot provide a full refund for all items because a portion of proceeds of the item were sent to an organization on your behalf. If the product is defective and you are not satisfied with your purchase, please contact us at Returns@ribbonwearcompany.com with a brief description of your situation. We will try to accept any unused product (including packaging and tags); however, the product must be unused and re-stockable.

How do I return an item?
Once you are issued a date sensitive authorization return number you may ship the product to:

Ribbon Wear Company Returns
18132 Coachmans Road
Germantown, MD 20874

Please include a document with your returned item(s) that includes your full name, email address, order number the name/style number of the item(s) you are returning. If you cannot find your order or style number, you can access this information on the My Account section of this site.

May I return an item that I purchased from your site to one of your stores?
No, at this time Ribbon Wear Company does not have a store to visit.

What if I change my mind and want a different style or color after my order is placed?
All orders are custom made. Once an order is processed at Ribbon Wear Company, you will not be able to make changes. Keep in mind that our system is designed to fill orders and get them on their way as quickly as possible.

How do I select the organization I want my purchase to contribute towards?
First, you will need to decide whom you are buying for Once you navigate to the particular shopping field you will make the selections for the garment At the end of your selections you will proceed to check-out At this point you will be routed to a location to select the organization to contribute to Make your selection and Click PLACE YOUR ORDER, and from there you will be able to enter your secure credit card information and shipping requirements. At check out you will see a summary of the organization you are contributing to.